Wish there was a way to let your customers submit survey codes, redeem receipt codes for future benefits, or enter rewards codes from product packaging…all instantly using text messaging?
Well, OTAir can fulfill your wishes. Today, OTAir published an enhancement to our web based platform to receive such codes from consumers via an incoming text and validate the code using a pre-populated database or by querying a POS system in real-time.
The received codes can be in a variety of different formats, can often be submitted without the need for consumers to start the text with a client specific keyword, and we can ensure that only one valid code is honored for each phone number submitting a code.
The new functionality is an effective way for restaurants, retailers, personal service providers and product manufacturers to enable instant engagement by their customers in an effort to foster increased loyalty to the product, service or brand. Enablement of the capability takes less than a week and, since it uses text messaging, works on every carrier OTAir has connectivity with and almost every mobile device…not just smart phones.
Email sales@otair.com or call 888.898.8247 today to learn how incoming code receipt by text message can help lift sales, cost less than competing code redemption methods, and boost customer loyalty.
UPDATE (May 12, 2010)
The capability was recently utilized by a national restaurant chain on one of the busiest dining days of the year…Mother’s Day. The vast majority of customers correctly submitted the code printed on their receipt and received the promoted significant discount for a future visit by email.